Refund policy

At Body by Roxanne & Co., we take pride in crafting natural, plant-based skincare products inspired by the luxury of tropical island living. Your satisfaction is important to us, and we want you to feel confident when shopping with us. Please read our policy carefully before making a purchase.

✅ Eligibility for Returns

  • Defective or Damaged Items: If your product arrives damaged, defective, or compromised in quality, we will gladly replace it or issue a refund.
  • Incorrect Items: If you receive the wrong product, we will arrange for the correct item to be shipped to you or provide a refund.

🚫 Non-Returnable Items

Due to hygienic and safety reasons, we cannot accept returns on products that have been opened, used, or partially consumed. This includes soaps, balms, oils, and other skincare items once their seal has been broken.

📦 Return Process

  1. Contact Us First: Email our customer care team at [insert your support email] within 7 days of delivery with your order number and a clear photo of the item.
  2. Approval: Once your request is reviewed, we will confirm whether your item qualifies for a return or refund.
  3. Return Shipping: If applicable, we will provide instructions for returning the product. Please note that return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

💳 Refunds

  • Approved refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable unless the return is due to our error (wrong or defective item).

🔄 Exchanges

We only replace items if they are defective or incorrect. If you need an exchange, please contact us at info@bodybyroxanneandco.com

🌍 International Orders

For customers outside Jamaica, please note that return shipping costs and times may vary. Customs duties and taxes are non-refundable.

✨ Final Note

Because our products are handcrafted with natural ingredients, slight variations in colour, texture, or scent may occur. These natural differences do not qualify as defects.